Businesses are simple to run at the startup stage where there are very few transactions and processes to keep up with. At this point, many proprietors see no need to engage experts who over-stretch the labor overheads. However, as the enterprise grows and expands, there is need to devolve each process and leave it in the hands of the professionals of that niche. Remember, business expansion means, increase in number of customers and orders as well as profit margins. At a certain point, even the specialists cannot keep up with the work load of a growing firm and soon burn out. In this modern times, it is prudent to plan business transactions and processes automation. This article will highlight important truths about robotic process automation.
The world has gone digital and those who don’t keep up will be pushed out. Many trades have moved from physical transaction to digital transactions. This means that most businesses are conducted online and on a global scale. Just like any other local neighborhood business, the online business have to deal with clients, inquiries and orders but at a very large scale. Online businesses literally run on a round-the-clock basis. Using manual labor to manage large scale business related transactions and processes is slow, overwhelming and extremely expensive. Instead, such businesses should automate their processes. Currently, the best automation tool is the robotic process automation – RPA.
RPA is suitable for routine transactions that use a predetermined structure and rules. A good example is financial and customer care related transactions. For instance, some of the details needed to create an invoice are the names of the business and customer, contact details, date or transaction, product or service provided, the total amount due and value added tax details to mention but a few. In a manual system, the accountant inputs these details manually to generate an invoice. In the RPA system, the application is programmed to open a customer email, and to extract and verify the earlier mentioned details. Further, the tool inputs the details into the invoice template to generate an invoice. The difference is that the RPA tool takes a fraction of the time used by the manual system to complete this transaction. Besides, the RPA tool carries out thousands of these transactions on a twenty-four-hour basis without being exhausted.
The RPA tools works with little or no human intervention. The beauty about this tool is that it can be used in numerous scenarios such as the human resource, finance, customer care, information technology and business operation processes. If the correspondent makes an error in their submission or omits any vital information, the RPA identifies the error and automatically generates an email asking the correspondent to provide the said info or correct the error. All these RPA benefits are available at a fraction of the cost that would be used to remunerate manual labor. The RPA machine based tool is reliable, fast, and accurate compared to the manual system that has to put up with human error and short comings. It provides consistent high quality results that boost consumer confidence and satisfaction.